Shipping cost

Shipping orders are usually done via GLS. If necassary we can opt to choose an alternative. Below are the shipping costs depending on country of delivery.

All prices are VAT excluded. 

* For shipments to England/United Kingdom 'Incoterm 20 (DAP)' applies.

Incoterm 20 (DAP): Paid freight charges/shipping costs, customs clearance charges, unpaid customs duties and taxes. The sender pays for the freight charges/shipment costs. The importer/purchaser/consignee bears all other costs.

Repairs & Returns

Lumidee is distributor and reseller for several different brands of headsets, radios and deskphones with different warranty terms. If you need a repair, we would like to ask you to send this to us accompanied with the repair form for the particular product. The repair forms can be found below. We ask you to fill out a form per product. 

Do you want to request a return? Please use the return form below.

Returnform:

• Return request - products

Repair form:

• Checklist repair Apple products and accessories
• Checklist repair GSM products and accessories
• Checklist repair Jabra wired
• Checklist repair Jabra wireless and bluetooth headsets
• Checklist repair Motorola CLP446 – version 1 en accessoiries
• Checklist repair other brands of products
• Checklist repair portable radio products
• Checklist repair EPOS | SENNHEISER bluetooth
• Checklist repair EPOS | SENNHEISER wired
• Checklist repair EPOS | SENNHEISER DW serie
• Checklist repair United Headsets Max+ serie
• Motorola CLP446 – FAQ
• Poly repairs